News and Trends
Unified-communication implementation rate doubles
CDW-G released the results of its third annual Unified Communications Tracking
Poll, which was based on a survey of 900 IT professionals who work in this area.
Key findings include:
UC implementation rates doubled from 2010 to 2011; 16% of organizations
are fully implemented today.
76% of the organizations that have implemented UC fully said that ROI
had met or exceeded their expectations.
Respondents ranked increased employee productivity
(53%) and reduced operating costs (48%)
as the chief benefits of UC.
41% of the IT professionals said that they had
difficulty securing budget to fund UC implementations,
and 29% said they had trouble
securing reliable cost projections.
Among respondents who had fully implemented
a UC solution in the cloud, 75% said cloud computing
enabled faster UC deployment, and 65% said
cloud computing made it more cost-effective to deploy UC.
The two most commonly deployed communication solutions are smart
phones and mobile desktops; 80% deploy each technology.
Among K–12 institutions, mass notification is a top benefit.