Knovation Welcomes Ken Nelson as Vice President of Client Experience
Nelson will ensure top-quality customer satisfaction in newly created executive role
CINCINNATI – Dec. 10, 2014 – Knovation, the leader in advanced personalized learning solutions, announces the addition of Ken Nelson as Vice President (VP) of Client Experience. In this newly created role, Nelson is responsible for creating and driving a best-in-class client experience for all Knovation products and services.
“Backed by 20 years in marketing, sales and business development, Ken Nelson is a proven leader,” said Randy Wilhelm, CEO of Knovation. “His extensive knowledge of the education industry will further our promise of making learning personal through usable and meaningful digital content for teachers and students.”
In his new position, Nelson will establish the blueprint for end-to-end client experience across all touch points in the product lifecycle, including awareness, purchasing, installation, use, support and retention. Nelson will define, develop and oversee the implementation of a portfolio of initiatives designed to improve the user experience, as well as leverage data to identify key opportunities to build client loyalty.
Nelson has led international business development and sales strategies to open new markets and drive explosive growth. Prior to Knovation, Nelson oversaw sales and marketing for itsLearning, and managed global education strategy and expansion for PolyVision. As one of the first employees in Promethean’s U.S. headquarters, Nelson played an instrumental role in building nationwide sales efforts. Most recently, Nelson directed strategy for many K-12 and higher education companies with his transformative management firm 2N2, Inc.
“With the right teachers, tools and learning experiences, I firmly believe all students have the capacity to reach their full potential,” said Nelson. “I look forward to working with the dedicated team at Knovation to connect students and educators with the resources they need to succeed in the modern classroom.”
Knovation designs and implements advanced personalized learning solutions that reduce barriers to learning and allow districts to realize meaningful outcomes from their technology investment. The company’s portfolio includes netTrekker, the trusted solution for delivering hundreds of thousands of educator-curated, state and Common Core standards aligned learning-ready digital resources; and icurio, the learning engagement solution for 21st century blended learning that helps districts implement their digital conversions. These two solutions are backed by a fully curated learning resource library built from tens of millions of online resources that pass a rigorous 127-point process. Knovation provides professional learning and consulting services, resource management and delivery services, and a curriculum service solution that aligns digital content to each district’s curriculum. Since 1999, the company has impacted more than 32 million students and over 1.2 million teachers in schools nationwide. For more information, visit www.knovationlearning.com.