NORTH BILLERICA, Mass., December 11, 2017—Curriculum Associates’ technical support team was recently honored with a 2017 Tech & Learning Stellar Service Award in The Number You Have on Autodial (Best Tech Support) category. Determined by educator votes, the Stellar Service Awards celebrate key factors that influence edtech purchasing and renewal decisions by honoring outstanding achievements in customer care and satisfaction in the industry.
“Providing educators with world-class training and support at every step of our journey together is our top priority,” said Rob Waldron, CEO of Curriculum Associates. “Our dedicated tech support team is driven by an educator-first orientation and goes above and beyond to serve and delight customers in support of over 5 million i-Ready® students nationwide.”
To ensure an ongoing, quality customer experience, Curriculum Associates’ technical support team provides in-person and remote support to schools and districts using its award-winning i-Ready program. The team provides detailed technical training during implementation to guarantee a smooth rollout and to minimize workload for school staff. The team also monitors daily reports to diagnose user network issues, often notifying accounts about potential issues before the school is even aware. The team responds to customer calls within 32 seconds even during its busiest periods, resolving 85% of all cases within the day and over 95% of cases within two days.
Curriculum Associates devotes extensive resources toward ensuring customer satisfaction. The company’s commitment to service is evident in its employee makeup, with over 40% of team members working in dedicated service roles to support educators using its products. Its stellar service and technical support drive tremendous customer loyalty and contribute to a renewal rate well over 90%.
“Our district is new to i-Ready® this year, and the Curriculum Associates support professionals are the most dedicated and helpful team I have ever worked with regarding assessment,” said Tenicia Helmberger, Director of Special Education and Assessment at Kokomo School Corporation in Indiana. “Their response time to questions is instant, and when I ask for resources, they send a link or suggestion right away. They are friendly and thorough, and our principals and teachers are raving about the support they receive. We are grateful to Curriculum Associates for being an outstanding team that delivers an amazing product.”
Curriculum Associates’ i-Ready program was also recently recognized by Tech & Learning with a 2017 Award of Excellence in the Upgraded Products category.
About Tech & Learning
For over 37 years, Tech & Learning has been—and continues to be—the leading resource for K–12 leaders. Its publications, Web sites, and events provide factual and evaluative information on trends, products, and strategies to educators who purchase technology products in their districts and schools. Tech & Learning, published by NewBay Media LLC, delivers the highest quality content and essential resources to manage, train, and teach with technology. For more information, visit www.TechLearning.com.
About Curriculum Associates
Founded in 1969, Curriculum Associates, LLC designs research-based print and online instructional materials, screens and assessments, and data management tools. The company’s products and outstanding customer service provide teachers and administrators with the resources necessary for teaching diverse student populations and fostering learning for all students.