As classrooms rely on more devices and digital tools, even small technology issues can interrupt instruction and slow down learning. iiQ Ticketing from Incident IQ gives schools a structured way to manage technology requests while keeping support simple for teachers and staff. Designed specifically for K–12, it makes it easy to report issues while ensuring IT teams receive the information they need to respond effectively.
Requests can be submitted in plain language, with AI Ticket Assistant using built-in intelligence to capture key details, classify issues, and route each request to the appropriate team while guiding users through submission. This creates more consistent intake across campuses and improves the overall quality of requests.
Teachers and staff use iiQ Ticketing to report issues with devices, connectivity, or classroom technology during the school day. Requests can be submitted in just a few steps, making it easier to get help quickly.
As requests are created, AI can surface relevant guidance, helping resolve some issues before a ticket is fully submitted. It also captures key details during submission, giving IT teams clearer information from the start and reducing the need for follow-up.
IT teams manage incoming work, track progress, and maintain visibility across schools, while reporting helps identify trends such as recurring issues or peak support periods to guide planning and resource decisions.
“We’re using Incident IQ to centralize help requests and make sure things aren’t falling through the cracks,” says the Director of Technology from Union School District. “Teachers love that they can submit a ticket and get updates on the status. It’s made a big difference. Before, everything was managed by email or walk-ups. Now, everything is trackable, and we have data we can pull to identify what schools need the most support.”
Incident IQ Success Story
Keeping Classrooms Focused On Learning
With iiQ Ticketing, AI is embedded to support consistency across requests while aligning with existing workflows and processes. Configurable workflows, including approvals and automation, allow schools to tailor support to their operational needs.
iiQ Ticketing improves the experience for teachers, reduces manual effort for IT teams, and gives leaders insight into how support activity is distributed across schools. For example, for teachers and staff, reporting an issue can take time away from instruction, especially when systems require multiple steps or follow-up questions. iiQ Ticketing simplifies this process, making it easier to get help without disrupting the school day. Teachers and staff can track the status of their request, communicate with IT through comments, and access suggested resources that may help resolve issues more quickly. AI also helps streamline submissions by guiding users and capturing key details upfront.
iiQ Ticketing can reduce back-and-forth by up to three times, as AI-powered ticket entry captures clearer information upfront, and leads to a more consistent and efficient support experience that keeps classrooms focused on learning.
