Talking is good. Photo (c) Michael Coghlan Michael Coghlan
I'm running a few sessions on a training course called Developing the role of secondary (high) computing leaders*, and I have two questions to ask in the section on technical support. I thought I'd share them with you, as they pertain to primary (elementary) school computing leaders too.
My first question is:
What happens when something goes wrong with the technology? That is to say, what is the process of getting it sorted out?"
My second question is:
No, what really happens?
cross-posted at www.ictineducation.org
Terry Freedman is an independent educational ICT consultant with over 35 years of experience in education. He publishes the ICT in Education website and the newsletter “Digital Education."