A web-based system for employee guidance solutions made its official debut at this month’s National Association of State Directors of Developmental Disabilities Services (NASDDDS) annual conference in Alexandria, Va. Iservepeople, from software and systems developer interMedius, provides a streamlined workflow process without the need for additional equipment or specialized training.
Organizations using iservepeople have access to data that measures the actions and outcomes of both programs and personnel. A tracking interface delivers results around-the-clock, and is available via any computer connected to the Internet. Clearly-identified employee tasks and responsibilities focus efforts on the needs of those being served, so service professionals can assist others with person-centered, effective support.
According to interLink CEO Richard Metzger, the system ensures fiscal accountability as program responsibilities are met. “Because iservepeople customizes tasks and responsibilities for each employee, each employee becomes more efficient and effective in their role,” said Metzger. “Today’s economy requires we do more with less, and that’s exactly what iservepeople was designed to do.”
Training and communication is consistent for all parties involved, making system changes and new policy implementation easy to deploy and track. Online training is interactive and recorded, and can be integrated into any current system.
“The ability to guide, direct, and measure individual activities at the supervisory level, as well as quantify overall results related to program goals, are key to the iservepeople’s positive fiscal impact,” said Metzger.
The software's interface includes daily, weekly, and quarterly tasks, clearly defined. Additional resources are customizable within the site, and may include searchable document libraries, interactive training and supports, and human resources functions.