IT is from Mars, Instruction is from Venus

  1. Broaden your professional development to include instruction-related issues.
  2. Review the organization chart, looking for duplicated services or areas of consolidation.
  3. Encourage organizational change and change management as a subject for common ground.
  4. Empower customers by building walls around processes, not people or departments.
  5. Speak in simple sentences and avoid jargon.