Online Tech Support - Tech Learning

Online Tech Support

What do you do when a virus infects your computer, your printer stops printing, your favorite word processor crashes unexpectedly, or strange error messages display on your screen at startup? You might think that only the "techies" in the school IT department are capable of a tech fix feat. Heck no. Anyone can
Publish date:

What do you do when a virus infects your computer, your printer stops printing, your favorite word processor crashes unexpectedly, or strange error messages display on your screen at startup? You might think that only the "techies" in the school IT department are capable of a tech fix feat. Heck no. Anyone can maintain, upgrade, and expand a computer with a bit of basic know-how. For the best tech support Web sites, visit:

  • .Net Passport Newsletters Windows and Macintosh. Get Microsoft technical news about security issues, software fixes, and product enhancements via electronic newsletter sent right to your inbox by filling out your profile and subscribing to .Net Passport.
  • Apple Service & Support Macintosh. If you can't figure out what to do when an Apple product doesn't perform as intended, go to the Apple Support site. You can also get the latest support news and information from Apple via e-mail by subscribing to Apple's free Daily or Weekly Support Updates.
  • Intel Chipset Identification Utility Windows. If you think the CPU installed on your computer motherboard runs slower than the processor you supposedly purchased, or you need to identify the installed Intel processor (e.g., Celeron, Pentium III, or Pentium 4) so you can determine compatible upgrades and drivers, download and run Intel's free Chipset Identification Utility.
  • HouseCall Windows. So you think your computer has snagged a virus? Get immediate protection and peace of mind by using Trend Micro's free online virus scan. This tool will scan your system, list the viruses and infected files it finds by name, and allow you to "clean" your system to make it virus-free. A free 30-day trial version of PC-cillin (Trend Micro's antivirus solution) is also available for download.
  • LangaList Standard Edition Windows. Produced by tech guru and noted author Fred Langa, this Web site is a tech treasure trove of Windows operating system and application tips, tricks, tweaks, and fixes.
  • MacFixIt Macintosh. Visit MacFixIt to search for fixes, workarounds, and troubleshooting advice for just about every Mac problem. MacFixIt is staffed by a host of savvy Macaholics who can provide timely solutions to quirky OS X and OS 9 problems, software glitches, and hardware anomalies. To access and search MacFixIt archives you'll need to subscribe to MacFixIt Pro ($24.95 per year).
  • Apple Specification Database Macintosh. Curious about how much RAM your Macintosh supports? Want to know if your computer will work with a particular OS upgrade? The Apple Spec Database has specifications for Apple products from 1997 to present, and also has a link for finding information on older products.
  • Startup Applications List Windows. Compiled by Paul Collins in the UK, the list provides a gold mine of useful tips for dealing with problematic startup issues.

Carol S. Holzberg, Ph.D., is an anthropologist, educational technology specialist, and computer journalist in Massachusetts.



Web Tech Support

When bad things happen to good software, users suffer. It's an interplanetary crisis! Even the Mars Spirit rover was not immune from a software glitch, effectively placing the first stage of NASA's Red Planet mission on hold until earthbound engineers could repair the problem. What do you do when a virus infects your

Generic Tech Support Request Form

Question: Have you seen a generic tech support request form that I can use/modify for my department? The IT Guy says: A wide variety of web-based helpdesk ticket tracking solutions are available which may suit your needs. If you are wanting to look at example help request forms, examples are available from the

Browser Soup-ups(2)

If an automobile aficionado (okay, 'car nut') can 'soup-up' his or her engine, then why can't a Web whiz soup-up a browser? After all, Web browsers are the engines that drive us along the 'Information Superhighway' (okay, the Internet). And thanks to their extensible architecture, we can soup-up these browsers'

Mac OS X v10.5 Leopard

from Technology & Learning Apple's new OS offers cool tools for educators. Company: Apple System Requirements: Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor; 512MB; DVD drive for installation. Price: $69 (single copy with education discount); volume licensing

13 Tech Support Strategies

Providing quality technical support in K-12 environments can be challenging. Unlike the business world, there's generally a less-than-ideal ratio of technical staff to computers, numerous software titles from dozens of vendors, and of course-a much smaller budget. At the Victor Central School District in Victor, New

Real Humans for Tech Support

Tip: Have you ever been on hold for hours when calling tech support for a problem with a computer or other tech device? If you’re tired of the ‘telephone trees’ and their ‘pretend human’ IVR – Interactive Voice Response – systems then check out the “Get

Writing and Publishing Portals

Web portals provide convenient 1-stop gateways to special interest topics. If you have an interest or hobby there's probably a "portal" Web site just for you! Typically, portals greet visitors with a comprehensive directory of theme-related resources organized alphabetically by topic. Click a link and the

Copyright and Fair Use

Legal and ethical behavior is an essential component of being a good digital citizen. A key factor of that behavior is knowing what content is and is not okay to use in an educational setting. For answers to all your questions and information on the legal doctrine called "fair use," visit the following Web

Election 2004: U.S. Politics, Government, and the Campaign Trail

Every four years the political structure of the United States renews itself when millions of Americans head for the polls to elect a president. What a perfect teachable moment! Get your students excited about national politics and the political leaders of this great nation by taking advantage of election resources