CDW-G released the results of its third annual Unified Communications Tracking Poll, which was based on a survey of 900 IT professionals who work in this area. Key findings include:
UC implementation rates doubled from 2010 to 2011; 16% of organizations are fully implemented today.
76% of the organizations that have implemented UC fully said that ROI had met or exceeded their expectations.
Respondents ranked increased employee productivity (53%) and reduced operating costs (48%) as the chief benefits of UC.
41% of the IT professionals said that they had difficulty securing budget to fund UC implementations, and 29% said they had trouble securing reliable cost projections.
Among respondents who had fully implemented a UC solution in the cloud, 75% said cloud computing enabled faster UC deployment, and 65% said cloud computing made it more cost-effective to deploy UC.
The two most commonly deployed communication solutions are smart phones and mobile desktops; 80% deploy each technology.
Among K–12 institutions, mass notification is a top benefit.