Question: I just downloaded an upgrade to one of my programs, and now I can't open from the desktop (or the Start menu). What's wrong?
The IT Guy says:
What has probably happened is that the shortcut on your desktop or Start menu (or Dock on the Mac) pointed at the original version of your software, and when it was updated the original version was deleted and replaced with the new version. Even though the icon for both versions may look the same, they aren't.
What you'll need to do is to delete the original shortcut. If it's on the desktop, drag it to the trash. If it's on the Start menu, right-click on it and select Delete. If you have a Mac and it's on the dock, just drag it off the dock and drop it and it will disappear.
You'll then need to find the new version. On the PC, go to the Start menu and select All Programs. Find the program you're looking for (it will either be in a folder with the name of the program, a folder with the name of the publisher, or by itself with no folder) and right-click on it. From the menu select either Send to ---> Desktop (create shortcut), or Pin to Start menu if that's where you want the icon to be. On the Mac, go to the Applications folder and find the program. Double-click on it to start it. Once it's running, find the icon on the Dock and CTRL-click on it, and select Keep in Dock.
That should fix your problem!
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