Why Parent Satisfaction Matters

from Earl Grier
Principal, Commonwealth Connections Academy

The virtual administrator plays a vital role in maintaining parent and family satisfaction. The administrator’s contact with the family, along with the support and direction given to the teaching staff and focus on the issues that parents voice as important, will go a long way toward the continued success of a virtual school. All schools must remain responsive to the needs of their families and this is especially true in a virtual setting where the choice of enrollment is decided by the parent.

Adapting a program to meet the ever-changing needs of enrolled families is a priority for the virtual school administrator. Families will choose a program that best meets their child’s needs, based on a variety of factors. A program that meets the needs of individual families while at the same time meeting state standards is one that families will not only choose, but one with which they will choose to stay over the course of their child’s education.