SchoolDude by Dude Solutions today launched Help Desk, a new IT help desk management solution that simplifies the help desk process for K-12 and Higher Education institutions. SchoolDude made this announcement at the International Society for Technology in Education (ISTE) 2017 Conference & Expo, which runs from June 25-28 in San Antonio, Texas.
Help Desk streamlines IT support communication between school staff or faculty and the IT department, enabling more efficient work order management and improved asset tracking. This includes automated routing of IT tickets to technicians based on their locations or skillsets.
Help Desk enables staff to submit support requests online via email or through a request submission portal. The solution provides automated email updates to requesters as tasks are started and resolved, offering improved communication and overall IT service.
Help Desk generates configurable reports and detailed, interactive dashboard graphs that can be used to justify budgets, make future IT decisions and analyze overall productivity.
Help Desk integrates with SchoolDude’s TechnologyEssentials’ Insight and Mobile Device Management solutions, resulting in a comprehensive IT asset administration platform.
Dude Solutions plans to offer Help Desk to additional markets in the future. For more information, visit www.dudesolutions.com.