Another Approach to Supplemental Tech Support

My school is part of a small district. We do have a few very capable technicians on the district staff. However, when our new mobile laptops are purchased, they are not going to be able to take on the extra work. The teachers and students are good at trouble-shooting. How can we get access to a technician when we really need one?

Some small districts are having success in making technical support response time part of the bid requirements when purchasing new equipment. It may increase the initial cost of the equipment, but can save money in the long run. Rather than simply relying on extended warranties, these districts ask vendors to guarantee a maximum response time when technical support is required.

Depending upon the reliability and location of the vendor you choose, this approach can provide access to timely tech support when you can’t afford to hire another employee.

Submitted by: Susan Brooks-Young

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