Finding Common Ground: Technicians and Teachers - Tech Learning

Finding Common Ground: Technicians and Teachers

Our technical support person frequently complains about teacher and student misuse of equipment, and teachers and students feel hamstrung by all the protective measures taken to keep computers up and running. How can I help them find common ground? Do teachers have regular opportunities to interact with
Author:
Publish date:

Our technical support person frequently complains about teacher and student misuse of equipment, and teachers and students feel hamstrung by all the protective measures taken to keep computers up and running. How can I help them find common ground?

Do teachers have regular opportunities to interact with technicians, or are interchanges confined to those occasions when something has already gone wrong? If yours is like many schools, it's the latter situation. Consider inviting tech support providers to staff meetings, so they can hear what teachers want to do with technology within the context of instructional programs. If the staff member is part time and needs to be paid extra duty time to attend, or is only available to attend occasionally (in cases where technical support is provided at the district level), it's still worth making the extra effort. When teachers and technical support staff have regular opportunities to talk with one another, they have a chance to "walk in the other person's shoes." For example, when a technician understands why a teacher needs to use a particular piece of software, and the teacher understands the compatibility issues that may arise when using a particular software program, they can then work together to find a mutually satisfactory solution.

Once better communication is established, you should find that complaints decrease dramatically.

Submitted by: Susan Brooks-Young

Next Tip: Media Literacy: Embrace It!

Featured

Related

Finding Funding: A Dozen Daring Ideas

As state coffers continue to shrink this year, there is less money for education and much of what is available is earmarked for mandates. Without deep pockets anywhere, districts have to think strategically and look for even more creative ways to fund their priorities. The money is out there if you know how to look

Laptops for Teachers?

My site leadership team wants to purchase a laptop for every teacher, but is meeting some resistance from district officials who feel that the money should be spent on student equipment instead. How can we resolve this issue? Research that began in the mid 1990s shows that in order for teachers to make good use

Image placeholder title

Common Core

Cole Canyon Elementary School in Murietta, Calif. is succeeding withMimioReading comprehension suite, combined with MimioTeach interactivewhiteboards.

Finding a Balance

Finding a Balance How are humans changing the environment and particular ecosystems? The USGS has done a great job in providing three studies of current situations where the delicate balance of nature and mankind is tipping. Students will study three cases: mudslides in Los Angeles, damage

Image placeholder title

New Study Finds Students More Connected Than Teachers

CDW G’s 2010 21st Century Classroom Report finds that 96 percent of high school students report using technology at home to study, but only 26 percent of students say they are encouraged to use technology throughout the school day, according

Finding Money

Tip: Professional developers can help administrators and technology teams make the best use of funding sources. Most funders' agendas encourage partnerships with schools that meet their goals. You can assist with identifying a possible funder: "The No Child Left Behind (NCLB) Act and Title II funds require

Building a Common Foundation

Our district has formally adopted student technology standards that are to be implemented this year. The teachers are overwhelmed, viewing this as an add-on to an already lengthy list of content area standards! How do we approach these additional standards? Although most educators these days feel inundated with