Question: Have you seen a generic tech support request form that I can use/modify for my department?
The IT Guy says:
A wide variety of web-based helpdesk ticket tracking solutions are available which may suit your needs. If you are wanting to look at example help request forms, examples are available from the San Diego City Schools and the Los Angeles Unified School District. Web-based request forms like these can be created with free help-desk software like Web+Center 4.0 and RequestCommander. A large number of commercial help-desk solutions are available, but freeware/shareware options may meet your needs and save both money and development time in trying to create an entirely home-grown web form solution for your tech support office.
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