Survey: Tech and customer support critical

 New independent research results indicate that school and district leaders need technology products backed by strong customer service and technical support.
Author:
Publish date:
Social count:
0

 New independent research results indicate that school and district leaders need technology products backed by strong customer service and technical support. Independent research firm MDR conducted the study commissioned by eChalk provider of social learning platforms in K-12 education, to examine school and district technology needs and purchasing decisions.

The survey reveals school and district leaders highly value technical support and customer service overall when making technology purchasing decisions, specifically communications and course management software. Compatibility with existing systems was a key product-related factor in decision making cited by survey respondents, further underscoring the importance of technical support.

“The research confirms what we’ve heard from our customers,” said Martin Brutosky, CEO and COO of eChalk. “Schools and district leaders want personalized, hands-on service to ensure technology is integrated effectively and efficiently for maximum impact on learning.”

Recently, eChalk expanded its operations with the addition of new regional service centers in key U.S. metropolitan areas to provide customers with greater access to support and specialized services. eChalk’s dedication to service and support tailored to the individual needs of its school and district customers, including students and parents who use its products, has earned the company the highest customer satisfaction and renewal rating in the industry.

Research results also showed that one of the main features administrators are looking for in communications and course management software is providing teachers with 21st century tools to use with students. About one-third to almost one-half of school districts surveyed plan to purchase communications software and course management software, respectively, in the next one-to-two years.

“The research underscores the larger trends we’re seeing among schools and districts – increased demand for web 2.0-infused products and comprehensive customer service and support, like eChalk offers,” said Stephanie Burdick, Marketing Research Analyst with MDR. “Limited budgets and staffing have intensified these needs.”
The eChalk K-12 product suite provides easy-to-use online tools that enable all school stakeholders to connect, communicate and collaborate anytime, anywhere, to provide effective, personalized learning for students. For more information, explore echalk.com/impact.

Featured

Related

13 Tech Support Strategies

Providing quality technical support in K-12 environments can be challenging. Unlike the business world, there's generally a less-than-ideal ratio of technical staff to computers, numerous software titles from dozens of vendors, and of course-a much smaller budget. At the Victor Central School District in Victor, New

Image placeholder title

Parents Support Customized Digital Learning

New data commissioned by McGraw-Hill Education on parents’ views regarding digital learning in the classroom reveal resounding support among parents of students in K–12 and higher education for customized digital learning techniques over “old school” textbooks.

Contracting for Technical Support

We’ve limped along by providing technical support through the services of a teacher who deals with hardware and network problems after school and sometimes on weekends. She’s paid on a timecard for this work. However, our need for support is growing beyond the few hours she can devote each week. The school’s

Tech Support

Even in tight financial times, initial costs for new technologies are impossible to ignore. However, ongoing technical support is often under-funded in district budgets. Although the dot-com bust has made it a little easier for districts to hang on to qualified personnel, most districts still fall far short of the

eChalk Launches Custom Web Design Services to Help Schools Personalize Sites

School and district websites have become the central hub for administrators and educators to collaborate, share critical information with stakeholders, boost parental and community involvement, raise money, and manage communication. To help education leaders build and maintain appealing, well-designed sites to keep students, parents, staff and others in engaged, eChalk, a pioneer in school communication and instruction management software, is offering Custom Web Design services. eChalk not only enables schools to create a site designed to fit their unique needs, the company provides the tools and training for them to easily manage content and maintain control of their site long after the initial design stage is complete.

Real Humans for Tech Support

Tip: Have you ever been on hold for hours when calling tech support for a problem with a computer or other tech device? If you’re tired of the ‘telephone trees’ and their ‘pretend human’ IVR – Interactive Voice Response – systems then check out the “Get