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Join us to gain some valuable insights into how the largest county in the U.S. increased help desk productivity and reduced user downtime using the KACE K1000 and K2000 from Dell Software. The San Bernardino County Superintendent of Schools (SBCSS) supports 33 elementary school districts educating 412,000 students across 22,000 square miles. Its IT team maintains PCs and Macs for more than 2,000 employees moving among 500 schools countywide – a tough user base with which to keep up.
Michael Carter, Network Administrator,
San Bernardino County Superintendent of Schools
Michael is responsible for district Helpdesk operations; server maintenance; disaster recovery; and research. He began working for the San Bernadino district in 1998. Originally from Thailand, Michael grew up in Texas and Germany. Michael loves working with people who work hard but also have a good sense of humor.
Lolita Chandra is a Product Marketing Manager at Dell KACE. She has 10 years of product marketing experience with IT software and infrastructure-as-a-service solutions. Lolita leads marketing efforts at Dell KACE for the Education segment and is always interested in speaking with customers to better understand their needs.