When asked about the top concerns in keeping their IT departments running efficiently, over 100 IT leaders in the K-12 community said that managing resources topped the list. Cyber security was also noted.
In a blog post, Andrew Graf, Chief Product Strategist for TeamDynamix, which conducted the study, wrote, “In an ongoing effort to communicate with customers and address real-time needs and issues, we asked feedback from IT leaders in K-12 education about their department’s IT Maturity status. Based on their comments, we know that there are a few keys areas IT departments need to focus on to tackle weak areas.”
TeamDynamix identified five areas where K-12 campuses could improve:
1) Implementing self-service portals so multiple users can tap into the wealth of information available in schools and districts.
2) Employing knowledge-centered support.
3) Improving endpoint control and security standards will protect from cyber attacks.
4) Using the ITIL framework.
5) Implementing ITIL’s change management process will open the door for more efficient systems.
“Simple changes are key to making the most of existing resources, which will result in more efficiencies and better levels of service,” concluded Graf.
Expanded posts on these five improvement strategies are found here.