CDW Government LLC (CDW-G) today announced the results of its second annual Unified Communications Tracking Poll, based on a survey of 915 IT professionals who work on unified communications (UC) or component technologies in business, government, healthcare and education.
UC is the convergence of enterprise voice, video and data services and software applications to achieve greater collaboration among individuals or groups and improve business processes. UC component technologies include video, audio, and Web conferencing; presence; unified messaging; and instant messaging. CDW-G’s survey identified several significant increases in UC component technology implementations year over year. Today, 58 percent of IT executives have deployed unified messaging, compared to 46 percent in the 2009 study, and 45 percent have deployed presence technology, compared to 37 percent in the 2009 study.
Fifty-four percent of IT executives said operating cost reduction is the top benefit of UC, followed by increased productivity (50 percent) and more reliable communication (44 percent).