EarthLink Launches Outsourced Help Desk Solution - Tech Learning

EarthLink Launches Outsourced Help Desk Solution

EarthLink, Inc. today announced the launch of EarthLink TechCare, a fully managed outsourced help desk that is customizable and scalable.
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EarthLink, Inc. today announced the launch of EarthLink TechCare, a fully managed outsourced help desk that is customizable and scalable.

EarthLink’s North America-based, certified professionals help resolve end-user technology challenges by answering live calls. Clients can select from a menu of components or add unique support elements as needed, including support of any end-user device, VIP support levels, online reporting tools, trouble ticketing system, 24/7 or 9/5 options, client satisfaction reports and ITIL best practices.

More information on EarthLink Business IT Services is available by calling 1-800-957-4872 or visiting www.earthlinkbusiness.com.

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Tip: At Randolph School, we have a Help Desk composed of students who are currently taking our Hardware/Networking elective (1 semester of each). As a lab for the class, each student is required to work one hour a week along side our technician. The students can be the first response to teacher/student problems and