Connecticut School District Creates Operational Efficiencies through Kaseya

Kaseya®, provider of automated IT systems management software, today announced that Fairfield Public Schools (Conn.) has and automated its IT systems management strategy with Kaseya.

Faced with necessary budget cuts, the IT department used Kaseya to streamline and automate IT service delivery and systems management for more than 5000 machines across the school district. Kaseya allows the Fairfield IT department to remotely manage distributed systems from a consolidated Web-based management console, accomplishing tasks like monitoring, patching, updating, backing up and securing thousands of systems from a single pane of glass.

“The budget cuts could have seriously inhibited our ability to provide IT services and support to our schools,” said Chris Brand, an application integration specialist for the Fairfield Public Schools. “Kaseya makes us more consistent, more organized and more efficient. We’re able to do more with less, and we can focus more time and effort on more strategic projects instead of on-site maintenance.”

Previously, Fairfield Public Schools employed technicians at each of the 16 schools who were responsible for the health, availability and performance of the systems at that location. If a user had an IT request, he’d have to contact the technician, wait for his availability and hope the issue could be resolved quickly. Now, IT resources are managed from a central location where technicians can remotely maintain distributed systems with Kaseya. A user creates a ticket from an installed agent on their computer, and the IT department can assign it to a technician determined by their specific skill set rather than their geographic location. This consolidation reduces on-site maintenance, improves visibility into IT assets and centralizes support services for reporting and analysis.

“Kaseya makes our job that much easier,” Brand said. “Our time to resolution has improved exponentially, allowing us to get the machine back up and in production more quickly--and then it’s off to the next thing. We’re so much more efficient than before.”