Helpdesk software

Question: Is there an open source / free helpdesk software available that school districts can use to track technical support request tickets?

The IT Guy says: Yes, Liberium Help Desk is free / open source and provides helpdesk ticket tracking. There is also a host of commercial helpdesk software options that offer even more functionality, but for a price. One excellent option that runs on all major server platforms is Web Helpdesk.

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