PxPixel
Helpdesk software - Tech Learning

Helpdesk software

Question: Is there an open source / free helpdesk software available that school districts can use to track technical support request tickets? The IT Guy says: Yes, Liberium Help Desk is free / open source and provides helpdesk ticket tracking. There is also a host of commercial helpdesk software options that
Author:
Publish date:

Question: Is there an open source / free helpdesk software available that school districts can use to track technical support request tickets?

The IT Guy says: Yes, Liberium Help Desk is free / open source and provides helpdesk ticket tracking. There is also a host of commercial helpdesk software options that offer even more functionality, but for a price. One excellent option that runs on all major server platforms is Web Helpdesk.

Next Tip: Student educational blogs

Featured

Related

Free Multi-user Blog Software

Question: Our district is considering the use of student and teacher blogs, and we are looking for free blogging software options that will support multiple users. What software options are available? The IT Guy says: Two open-source blogging software tools to review and consider are b2evolution, which calls

Recommended Software for PC Inventory

Question: BelArc Advisor is a piece of software, free to individuals, that is great for finding out what is on a computer for software and hardware asset tracking (school inventory). Unfortunately, BelArc specifies schools may not use their product for free. Are you aware of any other software like it? The IT

Digitally signed software in Windows Vista

Question: I have heard that Windows Vista will require that all installed software packages have a "digital signature." What does that mean, and what might this mean for open source software programs we currently use at many of our school campuses? The IT Guy says: In the context of computer software and operating

Course Management Software

Question: Many school districts in our area are licensing Blackboard as a course management system for professional development and even online classes for students, but I have heard that free, open source alternatives are available. Are any of these viable for school districts to use? The IT Guy says:

Wiki software recommendation

Question: What open source wiki software do you recommend for school districts to install and use? The IT Guy says: MediaWiki is the Wiki engine used by the largest encyclopedia in the world (WikiPedia). This is used quite successfully by several school districts of which I know, including Minnesota’s

Digital Storytelling Software

Question: Is Windows Moviemaker 2 the best free software program for students to use when creating digital storytelling projects on Windows-based computers? The IT Guy says: Probably not. Microsoft has released the free Photo Story 3 software program that looks like a better choice. According to Microsoft,

Free Virus Protection Software

Question: Are there any good and free antivirus programs available for schools to use? The IT Guy says: The free antivirus and anti-spyware software programs of which I am aware are free for home users only, not for organizations of any type, including schools. AVG Anti-Virus is one software application in this