Texas district inks tech support deal

Keller Independent School District (Keller ISD) and Dell announced today the signing of a 10-year agreement to provide a reliable technology infrastructure for the district’s 32,800 students.

Working side-by-side with teachers and students, Dell took a holistic view of the Keller ISD, then recommended technologies, services and tools to enhance teaching and learning. Teachers and staff now have access to 24-hours-a-day, seven-days-a-week help desk and desk-side support, as well as email support, helping to address reduced budgets and technology challenges. They will also have upgraded storage management and network management capabilities designed to increase efficiency, enabling Keller ISD to focus more time on the classroom.

By enhancing its current technology support and capabilities, the district can maximize the use of its existing infrastructure, an approach that enables Keller ISD to provide students, teachers and staff with anywhere, anytime access and support today, while developing a technology infrastructure that can be enhanced over time. As part of the agreement, support services will be delivered from a US-based service center, with the majority of calls handled from Dell’s North Texas-based team.

“Streamlining our technology infrastructure and improving our support systems with the expertise of our partners at Dell is helping us provide a world-class technology environment that’s bringing improved instructional outcomes while still saving us money," said Joe Griffin, chief technology officer, Keller Independent School District."Dell is not only helping us with our short-term needs, but is also helping us look to the future to leverage our technology to meet student and teacher needs for years to come.”