Vernier’s Technical Support Wins a 2016 Tech & Learning Stellar Service Award - Tech Learning

Vernier’s Technical Support Wins a 2016 Tech & Learning Stellar Service Award

Awards program honors companies in the edtech industry that provide exceptional customer care. 
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BEAVERTON, Oregon, November 10, 2016 — Vernier Software & Technology was named the winner of Tech & Learning’s 2016 Stellar Service Awards in ‘The Number You Have on Autodial (Best Tech Support)’ category. Voted on by the publication’s readers, the awards program honors manufacturers and resellers that provide exceptional customer service and satisfaction within the educational technology industry.

“Founded by a former physics teacher, Vernier is a company comprised of educators. Our service is unique because when science teachers call Vernier, they speak to an educator, a former science teacher, a technology specialist, a curriculum writer, or a staff scientist,” said John Wheeler, CEO of Vernier Software & Technology. “From offering tips on implementing a new lab to answering a technical question about one of our data-collection technologies, we pride ourselves on providing our customers with timely and comprehensive support. We are committed to supporting our customers as they provide engaging, hands-on science and STEM instruction to their students.”

Vernier’s technical support team will always walk customers through an investigation on the phone if they have questions or even if they are in the middle of a lab. Vernier additionally provides 24/7 online access to its Technical Information Library (TIL) and how-to videos. Science educators receive monthly emails including ideas for science experiments, a bi-annual newsletter, technology grants, hands-on workshops, customized webinars, and more.

This is the second consecutive year that Vernier has won a Tech & Learning Stellar Service Award. Its TIL was recognized in the ‘Best Help Site Portal’ category in 2015.

To learn more about Vernier’s tech support offerings, visit the company’s Stellar Service page at http://www.vernier.com/stellar-service/.

About Vernier Software & Technology

Vernier Software & Technology has led the innovation of scientific data-collection technology for 35 years. Vernier was founded by a former physics teacher and hires educators at all levels of the organization. The company is committed to teachers and developing creative ways to teach and learn science, technology, engineering, and mathematics (STEM) using hands-on science. Vernier creates easy-to-use and affordable science interfaces, sensors, and graphing/analysis software. With worldwide distribution to over 130 countries, Vernier data loggers are used by educators and students from elementary school to university. Vernier technology-based solutions enhance STEM education, increase learning, build students' critical thinking skills, and support the science and engineering practices detailed in the Next Generation Science Standards (NGSS). The Vernier business culture is grounded in Earth-friendly policies and practices, and the company provides a family-friendly workplace. For more information, visit http://www.vernier.com.

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Vernier Honored for Stellar Service

 Vernier Software & Technology has received the 2016 Tech & Learning Stellar Service Award for ‘Best Help Site Portal’ for its Technical Information Library (TIL), a portal that houses an extensive library of technical information, troubleshooting advice, answers to questions frequently asked by teachers, and more than 1,000 searchable technology tips. The company was also recently named a finalist in two categories for the Global Educational Supplies & Solutions (GESS) Awards: Multinational Company of the Year and Best Free App.