SysAid Technologies Ltd., (www.sysaid.com ), provider of IT Service Management and Customer Service Support (CSS) software, launched today a new Education Edition of its IT Service Management Suite. Based on ITIL industry best practices, the new edition is geared towards IT departments serving K-20 educational institutions.
The Education Edition provides IT administrators with a variety of useful tools to better manage IT infrastructure, track hardware and software, centralize user data and automate service request history. Other features include Manager Dashboard and Reporting, Live Chat, ITIL Change/Problem Management, Password Reset Services, and Remote Control. A mobile application also enables administrators to manage the help desk and inventory on–the-go, from all leading mobile platforms, as well as the iPad 1 & 2 and all tablets running on Android, Blackberry and Windows 7.