Who Do You Tweet to When @Twitter @Support Is Your Problem? Please RT.

Who Do You Tweet to When @Twitter @Support Is Your Problem? Please RT.

Twitter has been an essential platform for me in building my professional learning network and share ideas. It also has come in handy when seeking customer service support. Especially when I need support from large companies like airlines, utilities, cable, and more.

For the past few weeks the customer service support I am seeking is support with Twitter. For some reason when I post a link or photo Twitter thinks my message is automated and will not allow me to send the message.

Here is an example:

I Tweeted to @Twitter @Support. I also filled out tickets to which I receive this response:

The issue is recognized by Twitter:

But the message above is only connected to developers.

Nothing I do has worked so far. Twitter's customer support seems to not exist.

When Facebook Live stopped working on my Facebook account, I wrote about that and the feature was restored that after being inactive for a few weeks.

I am hoping writing this post about my inability to Tweet photos or links will have an equally positive outcome. If you have any ideas, (please!!!!) share in the comments.

Lisa Nielsen writes for and speaks to audiences across the globe about learning innovatively and is frequently covered by local and national media for her views on “Passion (not data) Driven Learning,” "Thinking Outside the Ban" to harness the power of technology for learning, and using the power of social media to provide a voice to educators and students. Ms. Nielsen has worked for more than a decade in various capacities to support learning in real and innovative ways that will prepare students for success. In addition to her award-winning blog, The Innovative Educator, Ms. Nielsen’s writing is featured in places such as Huffington Post, Tech & Learning, ISTE Connects, ASCD Wholechild, MindShift, Leading & Learning, The Unplugged Mom, and is the author the book Teaching Generation Text.

Disclaimer: The information shared here is strictly that of the author and does not reflect the opinions or endorsement of her employer.